Privacy Policy

Last updated: December 06, 2025

1. Introduction

CustomerRelay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that syncs Slack conversations to HubSpot.

Please read this Privacy Policy carefully. By using CustomerRelay, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Password (stored in encrypted form)
  • Organization name

2.2 Slack Data

When you connect your Slack workspace, we access and store:

  • Workspace information (name, ID)
  • Channel information for channels you choose to sync
  • Messages from selected Slack Connect channels
  • User information (names, email addresses) for participants in synced channels

We only access channels you explicitly select for syncing. We do not access private channels, direct messages, or channels you have not authorized.

2.3 HubSpot Data

When you connect HubSpot, we access:

  • Contact records for matching Slack users
  • Company records for associating conversations
  • Deal records for linking conversation context

2.4 Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers. Stripe's privacy policy governs payment data: https://stripe.com/privacy

2.5 Usage Data

We automatically collect certain information when you use our service, including:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Sync your Slack conversations to HubSpot as you have configured
  • Send you service-related communications
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage to improve our service
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With HubSpot: To provide the sync functionality you have requested
  • Service Providers: With third-party vendors who assist in operating our service (hosting, analytics, payment processing)
  • Legal Requirements: If required by law or in response to valid legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Encrypted storage of OAuth tokens and sensitive credentials
  • Regular security assessments
  • Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us. Upon account termination, we will delete or anonymize your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at the email address below.

8. Third-Party Services

Our service integrates with third-party services (Slack, HubSpot, Stripe). These services have their own privacy policies, and we encourage you to review them:

9. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

[Your Company Name] LLC
Email: privacy@customerrelay.com
Address: [Your Business Address]